Uservoice has nailed it with their post Customer-powered support doesn’t work. Here’s a gem I want to tattoo on my forehead in Olde English script:
If you called a customer support line and they transferred you to another customer, would you be happy?
Having been in the web app support business…
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I’m just going to be honest here, because it’s time someone said it outloud: Web content strategy is total bullshit.
Those words! Those icky, icky words declaring “strategy” for your web “content”! Ugh are we seriously ok with this being someone’s job description? Are you a writer, or are you just someone pushing words…
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Let’s be honest: If you’re a programmer, you probably don’t like talking to people very much. It’s ok, there’s nothing wrong with this. Let’s all just admit it and get it out there in the open and own our own strengths. No one is going to judge you.
If you’re development-centric, your focus needs…
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