Helping support teams thrive is our favorite thing to do!
CoSupport’s mission is to bring excellence in customer support and customer care to every startup, software company, and web dev team in the world. So far, we’ve reached over 300 of those companies, but don’t worry – we’re still going strong. Led by support maven Sarah Hatter, our team is ready to help you become more efficient, have a better understanding of your metrics, and wow all your customers.
Support Audits
We’re often hired to teardown support systems and rebuild them, shiny and new. We’ll help you figure out what to improve, what metrics and industry KPI’s you need to track to be more productive, and how to celebrate what’s already great about your customer. experience.
Hiring & Coaching
Thanks to our conference ElevateCX, we are the epicenter of the SaaS & eCommerce customer support community. We can connect you with the right people to join your team, or help coach the team you have in place already.
Outsourced Support
Help Documentation
We know you’ve got a lot on your plate, so let us handle support the right way while you focus on building your app. Tier 1 & 2 emails and social replies are a breeze.
Wondering why you’re getting so many support emails? Most likely it’s because your documentation sucks, but we can fix that. We can even make instructional videos, too!
How else can we help your team thrive?
Buy Our Book: The Customer Support Handbook
We wrote the book on Customer Support. No really, we did! We published The Customer Support Handbook in 2014 and have sold over 30,000 copies. Get your copy on Amazon!
Join Our Community: ElevateCX
After 30 events in 14 cities and 3 countries around the globe, 2020 put a halt to our iconic in-person event. We’re pretty bummed about it, but our community is still thriving online. We now publish digital content over at the ElevateCX site, and community members have access to a library of masterclasses, AMA’s, and original writings created just for customer experience pros.
Buy Our Book: The Customer Support Handbook
We wrote the book on Customer Support. No really, we did! We published The Customer Support Handbook in 2014 and have sold over 30,000 copies. Get your copy on Amazon!
We’re a small team doing big things!
CoSupport is a fully remote US-based team covering 5 timezones, made up of expert support enthusiasts.
Sarah Hatter
Founder
Business Class World Traveler
Micah Garman
Customer Support
CST
Conner Giles
Customer Support
Midwest Is Best
Trevor Hanson
Customer Success
NYC
Anne Morgan
Customer Support
EST
Mercer Smith
CX Consultant
Austin, TX
Ryan Garrett
Customer Support
Austin, TX
Sarah Cooper
Customer Support
Sunny California
Pippin
Chairman of the Bored
All places, all times.
We’ve worked with some amazing companies.
We’re here to help, whether it’s auditing an existing support setup, hiring the right manager for your CS team, handling your incoming Tier 1 & 2 emails, or starting your CX practices from scratch.
We can’t wait to talk about how we can help!
Get in touch or reach out directly to sh@cosupport.us