Author: SH

Expert customer support help by people who love people.

S Words for $100, Alex

I’m just going to be honest here, because it’s time someone said it outloud: Web content strategy is total bullshit. Those words! Those icky, icky words declaring “strategy” for your web “content”! Ugh are we seriously ok with this being someone’s job description? Are you a writer, or are you just someone pushing words…
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January 31, 2011 0

Some of my best friends are programmers

Let’s be honest: If you’re a programmer, you probably don’t like talking to people very much. It’s ok, there’s nothing wrong with this. Let’s all just admit it and get it out there in the open and own our own strengths. No one is going to judge you. If you’re development-centric, your focus needs…
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January 29, 2011 0

So, what’s the first step?

Usually customer support for a web or mobile app is the last thing to check off on the looming start up to-do list. Design the app! Code the app! Sell the app! Support the app? What’s that last part about? Listen, you’re a designer or a programmer. You’re a visionary. You’re not a…
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January 27, 2011 0