The customer is king.
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Read our ManifestoCheck out the CoSu Blog!
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Share the Love!
When you work in support, you’re all too familiar with customers who are upset, have complaints, or are even mean-spirited. You know how great it feels when customers compliment your work or give praises for your product? I know, me too! So why not take a moment today to let the support team of your […]
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FAQ WTF BBQ
Sometimes the most difficult challenge to providing a customer with a solution is understanding what the problem is. Often I’ll receive an e-mail with a vague description that a feature “doesn’t work”, or something like, “Why can’t I log in? Help!” It’s common to see me with both hands grabbing the hair on my head, […]
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Announcing: The Customer Support Handbook!
When we started CoSupport in January of 2011, who would have thought we’d be here almost three years later, leading the charge to get the importance of customer support in the spotlight! Here’s a few things we’re really proud of accomplishing in the last few years: Sarah’s spoken at over 20 conferences, including LessConf, MicroConf, Digital […]