The customer is king.
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Announcing: The Customer Support Handbook!
When we started CoSupport in January of 2011, who would have thought we’d be here almost three years later, leading the charge to get the importance of customer support in the spotlight! Here’s a few things we’re really proud of accomplishing in the last few years: Sarah’s spoken at over 20 conferences, including LessConf, MicroConf, Digital […]
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Confessions of An Apologetic Extravert.
Towards the start of every new season, my social streams fill up recycled articles and blog posts about introversion. It’s like clockwork – every 3-4 months 25% of my friends start to post and repost: “How to care for your introvert.” “10 ways you can understand your introvert better.” “Why introverts are persecuted and why […]
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Lessons from Saddleback: Just be nice!
One of my favorite stories of customer care is Saddleback Leather‘s entire freaking website. What a gem! Take a few minutes to read their warranty page and you can see why I’m so in love with their style: All of our products are fully warranted against all defects in materials and workmanship for 100 years. […]