If you’re buried in support emails from customers, stop and think about why they’re asking so many questions. Chances are, they’re asking you via email because they can’t find the answers themselves. Wouldn’t it be great to live in a world where our product explained itself, and if a customer was confused they could find the answer to their questions without bothering you?
On Friday, November 16, we are teaming up with our friends at UserVoice to host the Chicago Customer Service Breakfast at Next Door Chicago. The Customer Service Breakfast is a monthly breakfast discussion for those in the customer service community. The format is simple: a conversation between peers over coffee and breakfast. It’s an opportunity to share tactics, ask questions, unload frustrations, and be part of a larger community.
Have you ever had to buy wine for a party of 230 people? If you haven’t, here’s some things to consider: How many drinks will each person have in the course of 3 hours? How many bottles do you need? Where will you get 230 wine glasses? And seriously: Who’s going to wash those glasses at the end of the night??
While we typically kick back a couple bottles of vino each week ourselves, we were stumped when we had to provide the drinks for our UserConf after party a few weeks ago. We really did not know where to begin, and were totally blown away by the awesome help we got from Rewinery in San Francisco.