Expert customer Support help by People who love people.

How can we help you?

Helping support teams is our favorite thing to do. CoSupport’s mission is to bring excellence in customer support and customer care to every startup, software company, and web dev team in the world. So far, we’ve reached about 200 of those companies, but don’t worry – we’re still going strong. Lead by support maven Sarah Hatter, our team is ready to help you wow all your customers.

Pricing for support audits start at just $2500!

Support Audit

We’re often hired to teardown support systems and rebuild them, shiny and new. We can help you figure out what to improve and how to celebrate what’s already great.

Help Documentaion

Wondering why you’re getting so many support emails? Most likely your documentation sucks, but we can fix that. We can even make videos, too!

Coaching and Training

If you’re going to learn how to offer amazing support, learn from the experts. We can travel on site to train your team or offer custom coaching. (We’ll bring ice cream.)

Outsourced Support

We know you’ve got a lot on your plate, so let us handle support the right way while you focus on building your app.

Where’s your support failing?

We wrote the book on customer support.

No really, we did! We published The Customer Support Handbook in 2014 and have sold over 20,000 copies. Get your copy on Amazon!
The Customer Support Handbook


ElevateCX is the premier event for customer support and customer experience professionals. There’s more to customer support than just answering an email really fast, and ElevateCX is where people who take customer experience seriously can find deep, engaging education that they can use to train their teams. Our attendees are customer support agents, managers, team leads, and others who are on the front lines of customer experience each day.

We’re a small team doing big things!

We’re a fully remote team covering 3 timezones, made up of expert support enthusiasts.

Sarah Hatter

Founder & Awesome Lady

Micah Garman

Support Ops

Anna Garman

Events Manager

Colin Flanigan

Support Ops

How Can We Help?