Having a hard time keeping up with customer support emails? Need help with social media? We got you covered. We can offer outsourced support help for customer emails & online chat. Let our team assess your social support needs and get you set up with the right tools to rock Facebook, Twitter, Instagram, and more!
Monthly prices for support help start at $2,000 per month.
Getting ready to launch an app? Make sure your customers are able to jump in and use it without any trouble. Let our team review your app for potential support pitfalls, bad design decisions, and eliminate confusion for new users.
Full UX teardown is just $2,500.
The best way to eliminate all those support requests is to create education and guides for your customers. We’ll help you publish a full online help section, in-app help tips, getting started guides, and more!
Pricing for document projects starts at $3,000.
Resident wine snob and grilled cheese maker. Formerly of 37signals, currently speaking all over the world on customer support.
Chicago, IL
Builder of Community. Coffee and music snob @musicarmada, cycling enthusiast. Traveling the world and meeting everyone in it.
Chicago, IL
Ginger cat expert & Ikea mastermind.
San Francisco, CA
Upper mid-west operations, beer guru & travel aficionado. Starter of Sweating Commas, professional editing for independent writers.
Grand Rapids, MI
Planners of UserConf.co! They also act as CoSupport’s official photographer and rock n’ rollers.
Chicago, IL
Coffee elitist and unofficial Chicago tour guide. Published author and winner of Crain’s Chicago Social Marketing Standouts.
Chicago, IL
Music elitist, share-er and discover-er. All the sandwiches and whiskey are his. Purveyor of musical wizardry.
Chicago, IL
Snugglemaster of the underworld.
Chicago, IL
Looking for help training your support team? Need a hand with social media, customer support emails, or help documentation? Get in touch and we’ll help you out!
Starting the day with a messy inbox is every entrepreneur’s nightmare. Learning how to prioritize your customer support requests will not only make you more organized, it will also make you a better product manager. When you know what customers are asking of you and requesting of your app, you’ll automatically prioritize new features and bug fixes that matter to your audience. You won’t learn anything from your customers without keeping track of what they are asking you.
If you’re buried in support emails from customers, stop and think about why they’re asking so many questions. Chances are, they’re asking you via email because they can’t find the answers themselves. Wouldn’t it be great to live in a world where our product explained itself, and if a customer was confused they could find the answer to their questions without bothering you?
On Friday, November 16, we are teaming up with our friends at UserVoice to host the Chicago Customer Service Breakfast at Next Door Chicago. The Customer Service Breakfast is a monthly breakfast discussion for those in the customer service community. The format is simple: a conversation between peers over coffee and breakfast. It’s an opportunity to share tactics, ask questions, unload frustrations, and be part of a larger community.
Customer Support maven Sarah Hatter started CoSupport to teach the web industry that great support matters and we all should master it. She’s well known for her witty and insightful writing and talks on humanzing the web.
Since launching CoSupport in 2011, she’s spoken at tech conferences all over the country to founders, CEOs, VC’s, and marketers about treating your customers better. In 2012 she was thrilled to speak at Digital Summit, MicroConf 2012, and QCMerge, to name a few.
So far in 2013 she’s spoken at Google, Facebook, Technori Pitch, Table XI, and her very own UserConf with her friends at UserVoice, the very first conference dedicated to teaching and training customer support agents and community managers.
Sarah’s been featured on several awesome sites, including some well-known podcasts:
“Why your customers hate you” at LessConf 2011 [video]
“Peacock in a Cage” on Dan Benjamin’s 5×5 Podcast
Founders Talk episode 1 and episode 2
Beyond the Pedway Interview [video]
“How to Do Customer Service Right” on Mixergy