Expert customer support help by people who love people

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Helping support teams is our favorite thing to do.

 CoSupport’s mission is to bring excellence in customer support and customer care to every startup, software company, and web dev team in the world. So far, we’ve reached about 200 of those companies, but don’t worry – we’re still going strong. Lead by support maven Sarah Hatter, our team is ready to help you wow all your customers.

Support Audit

We’re often hired to teardown support systems and rebuild them, shiny and new. We can help you figure out what to improve and how to celebrate what’s already great.

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Outsourced Support

We know you’ve got a lot on your plate, so let us handle support the right way while you focus on building your app. Tier 1 & 2 emails and social replies are a breeze.

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Help Documentation

Wondering why you’re getting so many support emails? Most likely your documentation sucks, but we can fix that. We can even make videos, too!

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Hiring & Coaching

Thanks to our conference ElevateCX, we are the epicenter of the SaaS & ecommerce customer support community. WE can connect you with the right people to join your team, or help coach the team you have in place already.

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We’ve worked with some amazing companies.

We’re here to help, whether it’s auditing an existing support setup, hiring the right manager for your CS team, handling your incoming Tier 1 & 2 emails, or starting your CX practices from scratch.

We’re a small team doing big things!

We’re a fully remote team covering 3 timezones, made up of expert support enthusiasts.

Sarah
Hatter

Founder & Awesome Lady

NorCal

Micah & Anna Garman

Support Process Management

Nashville, TN

Berlin
Wagar-Kim

Support Ops

NYC

Conner Giles

Support Ops

Midwest Represent

We produce ElevateCX

ElevateCX is the premier event for customer support and customer experience professionals. There’s more to customer support than just answering an email really fast, and ElevateCX is where people who take customer experience seriously can find deep, engaging education that they can use to train their teams. Our attendees are customer support agents, managers, team leads, and others who are on the front lines of customer experience each day.

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We wrote the book on Customer Support

No really, we did! We published The Customer Support Handbook in 2014 and have sold over 20,000 copies. Get your copy on Amazon!

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Get in Touch!

We can’t wait to hear about your project. You can also reach out directly to sh@cosupport.us.

Our CX Conference

Join us in Denverm, CO April 26 & 27 for our 25th Elevate CX Event!
ElevateCX is the premier event for customer support and customer experience professionals. There’s more to customer support than just answering an email really fast, and ElevateCX is where people who take customer experience seriously can find deep, engaging education that they can use to train their teams. 

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