Expert customer Support help by People who love people.

We’ve helped great companies do awesome things.

How can we help you?

Helping support teams is our favorite thing to do. 

Pricing for support audits start at just $2500!

Support Audit

We’re often hired to teardown support systems and rebuild them, shiny and new. We can help you figure out what to improve and how to celebrate what’s already great. 

Help Documentaion

Wondering why you’re getting so many support emails? Most likely your documentation sucks, but we can fix that. We can even make videos, too!

Coaching and Training

If you’re going to learn how to offer amazing support, learn from the experts. We can travel on site to train your team or offer custom coaching. (We’ll bring ice cream.)

Outsourced Support

We know you’ve got a lot on your plate, so let us handle support the right way while you focus on building your app.

Where’s your support failing?

We wrote the book on 
customer support.

No really, we did! We published The Customer Support Handbook in 2014 and have gone on to sell over 20,000 copies. Get your copy on Amazon!

The Customer Support Handbook

We’re a small team doing 
big things!

We’re a fully remote team covering 3 timezones!

Sarah Hatter

Founder & Awesome Lady

Micah Garman

Support Ops

Anna Garman

Events Manager

Colin Flanigan

Support Ops

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