We’ve helped great companies do awesome things.
How can we help you?
Helping support teams is our favorite thing to do.
We’re often hired to teardown support systems and rebuild them, shiny and new. We can help you figure out what to improve and how to celebrate what’s already great.
Wondering why you’re getting so many support emails? Most likely your documentation sucks, but we can fix that. We can even make videos, too!
Coaching and Training
If you’re going to learn how to offer amazing support, learn from the experts. We can travel on site to train your team or offer custom coaching. (We’ll bring ice cream.)
We know you’ve got a lot on your plate, so let us handle support the right way while you focus on building your app.
We wrote the book on customer support.
No really, we did! We published The Customer Support Handbook in 2014 and have gone on to sell over 20,000 copies. Get your copy on Amazon!The Customer Support Handbook
We’re a small team doing big things!
We’re a fully remote team covering 3 timezones!
Founder & Awesome Lady