Join our brand new ElevateCX Community – The premier online community for CX professionals!
What’s that??We’re a small team doing big things!
We’re a fully remote team covering 3 US timezones, made up of expert support enthusiasts.

Sarah Hatter
Founder & Awesome Lady
NorCal

Micah & Anna Garman
Support Process Management
Springfield, MO

Trevor Hanson
Support Consultant
NYC

Conner Giles
Support Ops
Midwest Represent

Mercer Smith
Support Consultant
Austin, TX

Ryan Garrett
Support Ops
Austin, TX

Pippin
Chairman of the Bored
NorCal
We created ElevateCX: The premier conference and community for CX Leaders
After 30 events in 14 cities and 3 countries around the globe, 2020 put a halt to our iconic in-person event. We’re pretty bummed about it, but our community is still thriving online. We now publish digital content over at the ElevateCX site, and community members have access to a library of masterclasses, AMA’s, and original writings created just for customer experience pros.
Check out our Community

We wrote the book on Customer Support
No really, we did! We published The Customer Support Handbook in 2014 and have sold over 30,000 copies. Get your copy on Amazon!
Buy NowHow Can We Help?
We can’t wait to hear about your project. You can also reach out directly to sh@cosupport.us.