Author: SH

Expert customer support help by people who love people.

Hey Brands, stop ruining my Pinterest.

A month or so ago I had the amazing pleasure to moderate a panel at Digital Summit in Atlanta, with a few awesome leaders in the field of digital marketing. We played a fun game on stage akin to “defending your life” where I asked the panelists to explain to me why it’s acceptable for…
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June 11, 2012 0

Screw your competition. Build the better product.

At a conference recently I told the crowd, “Don’t be afraid to give away your ideas. No one is going to steal them.” A few people asked me to elaborate on that, so I said, “You’re not going to make money having one of the only idea. You’ll make money by executing the most elegant…
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June 11, 2012 0

Congrats to our customers: Readability, Cocoabox and TestFlight!

This has been a huge week for three of our awesome CoSupport customers, and we are so proud of them all! Cocoabox, the makers of Penultimate and one of our very first customers, was honored to be named the #4 best-selling iPad app of all time. Of all time!! We are just so proud to have…
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March 6, 2012 0