Author: SH

Expert customer support help by people who love people.

Just say Help.

I am annoyed. That’s why we have blogs, right? Because something annoys us and we want to express our annoyance. Well, here’s mine: Stop coming up with cutesy names for your customer support team. AHHHHHHH there, I said it! We are in a spiral right now of customer success, happiness, loyalty, ninjas, heroes, gurus, coach,…
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June 10, 2014 0

How to throw a kick ass conference people will love.

When Rich and I decided we were going to throw our own conference, we agreed on a few rules: No greasy pizza, no hotel ballrooms, no swag bags No pitches from stage, no product demos No professional speakers, and no paying people to speak Sounds easy, right? Well, technically it is “easy” to put on…
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May 6, 2014 0

UserConf’s kind of town!

For the first time ever, UserConf is coming to Chicago!! Chicago is my town, so I just had to put together a quick reference list of all the places first timers must check out! The Cubs play the Cardinals Sat & Sun! StubHub some tickets and head to 100-year old Wrigley Field for an Old…
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April 18, 2014 0