I’m lucky to have great people around me helping me run my business, and I’ve made some decisions lately to have people around me who annoy the shit out of me all the time. They are really good people and I actually like them a lot, but their jobs frustrate and annoy me, and that…
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Starting the day with a messy inbox is every entrepreneur’s nightmare. Learning how to prioritize your customer support requests will not only make you more organized, it will also make you a better product manager. When you know what customers are asking of you and requesting of your app, you’ll automatically prioritize new features and…
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If you’re buried in support emails from customers, stop and think about why they’re asking so many questions. Chances are, they’re asking you via email because they can’t find the answers themselves. Wouldn’t it be great to live in a world where our product explained itself, and if a customer was confused they could find…
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