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Expert customer support help by people who love people.

Good job no reason

This photo I took at the Silver Skillet this weekend cracks me up, and I think I got everyone at LessConf saying “Good job no reason” to each other habitually. And it makes me think about people doing support, especially high-volume email support day in and day out, and how it’s such a thankless job.…
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May 3, 2011 0

LessConf

CoSupport had an amazing time at LessConf, and can’t thank everyone enough for saying hello and giving us your feedback. If you’d like to get in touch with Sarah or would like to request a copy of her slides, email sh@cosupport.us.

May 2, 2011 0

Hiring support people? Look to the trees.

If your support team is 25% or more of your small app company, you’re doing something wrong. No, I don’t mean you shouldn’t have a robust support team; on the contrary I think having a full team of support people is often an overlooked advantage. But having to have so many people on support…
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April 26, 2011 0

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