On Friday, November 16, we are teaming up with our friends at UserVoice to host the Chicago Customer Service Breakfast at Next Door Chicago. The Customer Service Breakfast is a monthly breakfast discussion for those in the customer service community. The format is simple: a conversation between peers over coffee and breakfast. It’s an opportunity to…
Read more
Last week we teamed up with our friends at UserVoice to host UserConf in San Francisco. Over 200 customer support specialists from around the country [and the globe!] put their support tickets on hold for the day and learned from some of the best customer service professionals out there.
I’m sort of geeking out over a great customer experience I had this past weekend, but mostly because the great experience was on American Airlines. When I talk at conferences and people ask me for examples of bad support, my party line has always been, “Look at the Twitter account for any airline.” But after…
Read more