When Rich and I decided we were going to throw our own conference, we agreed on a few rules: No greasy pizza, no hotel ballrooms, no swag bags No pitches from stage, no product demos No professional speakers, and no paying people to speak Sounds easy, right? Well, technically it is “easy” to put on…
Read more
For the first time ever, UserConf is coming to Chicago!! Chicago is my town, so I just had to put together a quick reference list of all the places first timers must check out! The Cubs play the Cardinals Sat & Sun! StubHub some tickets and head to 100-year old Wrigley Field for an Old…
Read more
Even though we love reading The Customer Support Handbook over and over, we also like to read a variety of other books. Here’s what’s currently occupying our eyeballs: Micah: “Words of Radiance” by Brandon Sanderson Don’t let the this giant 1000 page tome intimidate you…the second volume of Mr. Sanderson’s Stormlight Archive, takes the story of love,…
Read more