Starting the day with a messy inbox is every entrepreneur’s nightmare. Learning how to prioritize your customer support requests will not only make you more organized, it will also make you a better product manager. When you know what customers are asking of you and requesting of your app, you’ll automatically prioritize new features and…
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If you’re buried in support emails from customers, stop and think about why they’re asking so many questions. Chances are, they’re asking you via email because they can’t find the answers themselves. Wouldn’t it be great to live in a world where our product explained itself, and if a customer was confused they could find…
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On Friday, November 16, we are teaming up with our friends at UserVoice to host the Chicago Customer Service Breakfast at Next Door Chicago. The Customer Service Breakfast is a monthly breakfast discussion for those in the customer service community. The format is simple: a conversation between peers over coffee and breakfast. It’s an opportunity to…
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