Sarah’s talk on Customer Support at LessConf 2011
Check out Sarah’s talk at LessConf 2011! She talks about the difference between customer service and support.
Great customer support: Visual size charts
Stumbled across this cool size chart on Etsy today by a company using a visual with real measurements to display their sizing. What a great way to help your customers get exactly what they want! (And yes, they make SOA hoodies. Holla!)
Hiring a team that is better than you…
I also believe that it is absolutely crucial that – as an employer – I need to trust these guys’ opinion and back their decisions with conviction, because they are much more talented, skilled & experienced in those areas. If we didn’t hire guys that were better than the co-founders in some way, we’d stagnate…
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