Here’s some fun facts about being at Disneyland: It’s a total leisure activity, but still costs a lot of your time If you’re there, you’ve paid a minimum of $80 to get through the door and you’re expecting something amazing for that price If a ride breaks down when you’re standing in line, it’s really…
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Last week we teamed up with our friends at UserVoice to host UserConf in San Francisco. Over 200 customer support specialists from around the country [and the globe!] put their support tickets on hold for the day and learned from some of the best customer service professionals out there.
A few years ago I worked for a tech company that wanted to determine whether their customer support was “successful” and if customers were “happy.” A system was integrated that allowed customers to rate our support emails without prejudice – Let’s say we didn’t offer a feature the customer wanted. They just had to vote that…
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