Many, many years ago, before CoSupport was a twinkle in my eye, I met my friend Mathew Patterson at SXSW. At the time I was doing customer support for a web company that didn’t care about customer support, and Mathew was all the way across the world running support for a company that was figuring…
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I can’t believe it, but our first book is finally on the shelves! After 4 months of writing, editing, formatting, printing, proofing and re-doing all those things a hundred times, I thought I’d share some behind the scenes thoughts on what it’s like publishing a book on your own. A few weeks ago it was…
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When we started CoSupport in January of 2011, who would have thought we’d be here almost three years later, leading the charge to get the importance of customer support in the spotlight! Here’s a few things we’re really proud of accomplishing in the last few years: Sarah’s spoken at over 20 conferences, including LessConf, MicroConf, Digital…
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