Category: Thoughts on Support

Expert customer support help by people who love people.

Support @ lookhuman.com

So, firstly, I detest popup support chat windows on websites as a rule. Secondly, I love to have my mind changed about things I think are always true. Whilst shopping for hilarious cat themed items on Look Human, a delightful site teeming with great cat themed whatnots (amongst other repartee) I was pinged by a somewhat snore-inducing…
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February 10, 2016 0

“Hey, dude”: Building Company Culture as a Telecommuter

At CoSupport, we’re essentially all telecommuters – we work from desktops and coffee shops in Oregon, Illinois, Wisconsin, California, Texas, and wherever else we happen to be during working hours. And while we all really enjoy working with each other and the camaraderie of using Slack to keep in touch, sometimes it’s a little difficult…
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March 26, 2015 0

You’re Welcome

As support folks, we get thanked a lot. But how do you say “You’re welcome?” Saying “No problem” infers that “Yeah, it’s alright” or that helping them was not much of an inconvenience (another bad word!). It takes away the human part of the interaction and doesn’t express that their thanks were received and appreciated. Similar alternatives to “No problem” include:…
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January 13, 2015 0