Last weekend I checked out the Renegade Craft Fair in Chicago, a huge gathering of hundreds of vendors who make handcrafted items. I’ve been to Renegade about 10 times in Chicago and other cities, and this year was the very first time every vendor I visited took credit cards! Why? Because Renegade distributed Squares to…
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I’m sort of geeking out over a great customer experience I had this past weekend, but mostly because the great experience was on American Airlines. When I talk at conferences and people ask me for examples of bad support, my party line has always been, “Look at the Twitter account for any airline.” But after…
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You all know about Caine’s Arcade, right? Oh my, if you don’t, please take a few minutes to cry while watching this. It’s ok if you cry, really. Since that video went crazy viral in the media, Caine’s been traveling all over the world meeting people he’s inspired by his little business. And during that…
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