Sometimes the most difficult challenge to providing a customer with a solution is understanding what the problem is. Often I’ll receive an e-mail with a vague description that a feature “doesn’t work”, or something like, “Why can’t I log in? Help!” It’s common to see me with both hands grabbing the hair on my head,…
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When we started CoSupport in January of 2011, who would have thought we’d be here almost three years later, leading the charge to get the importance of customer support in the spotlight! Here’s a few things we’re really proud of accomplishing in the last few years: Sarah’s spoken at over 20 conferences, including LessConf, MicroConf, Digital…
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Towards the start of every new season, my social streams fill up recycled articles and blog posts about introversion. It’s like clockwork – every 3-4 months 25% of my friends start to post and repost: “How to care for your introvert.” “10 ways you can understand your introvert better.” “Why introverts are persecuted and why…
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