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Expert customer support help by people who love people.

Even kids get it

You all know about Caine’s Arcade, right? Oh my, if you don’t, please take a few minutes to cry while watching this. It’s ok if you cry, really. Since that video went crazy viral in the media, Caine’s been traveling all over the world meeting people he’s inspired by his little business. And during that…
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June 28, 2012 0

Hey Brands, stop ruining my Pinterest.

A month or so ago I had the amazing pleasure to moderate a panel at Digital Summit in Atlanta, with a few awesome leaders in the field of digital marketing. We played a fun game on stage akin to “defending your life” where I asked the panelists to explain to me why it’s acceptable for…
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June 11, 2012 0

Screw your competition. Build the better product.

At a conference recently I told the crowd, “Don’t be afraid to give away your ideas. No one is going to steal them.” A few people asked me to elaborate on that, so I said, “You’re not going to make money having one of the only idea. You’ll make money by executing the most elegant…
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June 11, 2012 0