Towards the start of every new season, my social streams fill up recycled articles and blog posts about introversion. It’s like clockwork – every 3-4 months 25% of my friends start to post and repost: “How to care for your introvert.” “10 ways you can understand your introvert better.” “Why introverts are persecuted and why…
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Since June 1, I’ve been on and off 40 planes in 20 different cities. Needless to say, this has killed my schedule and made me feel totally unproductive and “busy” – that awful word everyone keeps using like it means something. Let’s be honest here: You aren’t busy, you are just disorganized and things aren’t…
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I had the ENORMOUS pleasure of attending Business of Software this week, and speaking, AND leading a workshop on customer support! I can’t recommend this conference enough to anyone who’s in the tech space. It’s a truly life-changing, career-altering, mind-blowing place to be. I’m beyond humbled and still a bit shell shocked to be in…
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