Category: Being a Founder

Expert customer support help by people who love people.

Confessions of An Apologetic Extravert.

Towards the start of every new season, my social streams fill up recycled articles and blog posts about introversion. It’s like clockwork – every 3-4 months 25% of my friends start to post and repost: “How to care for your introvert.” “10 ways you can understand your introvert better.” “Why introverts are persecuted and why…
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November 11, 2013 0

Managing your busy-ness

Since June 1, I’ve been on and off 40 planes in 20 different cities. Needless to say, this has killed my schedule and made me feel totally unproductive and “busy” – that awful word everyone keeps using like it means something. Let’s be honest here: You aren’t busy, you are just disorganized and things aren’t…
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November 4, 2013 0

Sarah’s BoS talk on the future of support

I had the ENORMOUS pleasure of attending Business of Software this week, and speaking, AND leading a workshop on customer support! I can’t recommend this conference enough to anyone who’s in the tech space. It’s a truly life-changing, career-altering, mind-blowing place to be. I’m beyond humbled and still a bit shell shocked to be in…
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October 31, 2013 0