CoSupport has entered the point of no return – on Feb 15 we officially open for business and launch our official site.
That’s 3 days from today, and as far as countdowns go, this one is insane. In just 3 days we’re going to be open for consulting and hiring support teams and providing…
Read more
Uservoice has nailed it with their post Customer-powered support doesn’t work. Here’s a gem I want to tattoo on my forehead in Olde English script:
If you called a customer support line and they transferred you to another customer, would you be happy?
Having been in the web app support business…
Read more
I’m just going to be honest here, because it’s time someone said it outloud: Web content strategy is total bullshit.
Those words! Those icky, icky words declaring “strategy” for your web “content”! Ugh are we seriously ok with this being someone’s job description? Are you a writer, or are you just someone pushing words…
Read more