Today I received a support e-mail written in rhyme. Here it is word-for-word: I fear dear sir I looked a fool. When I told the class about your tool. I said, look @ this, its a fantastic app. Downloaded, opened and said “oh look at that…” It needed a code, a very special one. And…
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I can’t believe it, but our first book is finally on the shelves! After 4 months of writing, editing, formatting, printing, proofing and re-doing all those things a hundred times, I thought I’d share some behind the scenes thoughts on what it’s like publishing a book on your own. A few weeks ago it was…
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When you work in support, you’re all too familiar with customers who are upset, have complaints, or are even mean-spirited. You know how great it feels when customers compliment your work or give praises for your product? I know, me too! So why not take a moment today to let the support team of your…
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