Have you ever had to buy wine for a party of 230 people? If you haven’t, here’s some things to consider: How many drinks will each person have in the course of 3 hours? How many bottles do you need? Where will you get 230 wine glasses? And seriously: Who’s going to wash those glasses…
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Last week we teamed up with our friends at UserVoice to host UserConf in San Francisco. Over 200 customer support specialists from around the country [and the globe!] put their support tickets on hold for the day and learned from some of the best customer service professionals out there.
A few years ago I worked for a tech company that wanted to determine whether their customer support was “successful” and if customers were “happy.” A system was integrated that allowed customers to rate our support emails without prejudice – Let’s say we didn’t offer a feature the customer wanted. They just had to vote that…
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