Category: Thoughts on Support

Expert customer support help by people who love people.

Renegade Craft Fair Vendors Square Off

Last weekend I checked out the Renegade Craft Fair in Chicago, a huge gathering of hundreds of vendors who make handcrafted items. I’ve been to Renegade about 10 times in Chicago and other cities, and this year was the very first time every vendor I visited took credit cards! Why? Because Renegade distributed Squares to…
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September 14, 2012 0

Even kids get it

You all know about Caine’s Arcade, right? Oh my, if you don’t, please take a few minutes to cry while watching this. It’s ok if you cry, really. Since that video went crazy viral in the media, Caine’s been traveling all over the world meeting people he’s inspired by his little business. And during that…
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June 28, 2012 0

Hey Brands, stop ruining my Pinterest.

A month or so ago I had the amazing pleasure to moderate a panel at Digital Summit in Atlanta, with a few awesome leaders in the field of digital marketing. We played a fun game on stage akin to “defending your life” where I asked the panelists to explain to me why it’s acceptable for…
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June 11, 2012 0