Years and years ago, I was a contractor for a popular web company. It was a great gig to start, and I was so excited to have gotten the chance to work for them. I was contracted at a pretty low starting rate with a simple contract upfront. I clocked in each day, I did…
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CoSupport has entered the point of no return – on Feb 15 we officially open for business and launch our official site.
That’s 3 days from today, and as far as countdowns go, this one is insane. In just 3 days we’re going to be open for consulting and hiring support teams and providing…
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Uservoice has nailed it with their post Customer-powered support doesn’t work. Here’s a gem I want to tattoo on my forehead in Olde English script:
If you called a customer support line and they transferred you to another customer, would you be happy?
Having been in the web app support business…
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