I had the ENORMOUS pleasure of attending Business of Software this week, and speaking, AND leading a workshop on customer support! I can’t recommend this conference enough to anyone who’s in the tech space. It’s a truly life-changing, career-altering, mind-blowing place to be. I’m beyond humbled and still a bit shell shocked to be in…
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I get a LOT of email, and my feeling is anyone I’m communicating with on a daily basis (startup founders, CEO’s, support people) gets a LOT of email, too. I find that I’m almost always reading emails when when I’m in line at the airport, waiting for a meeting to start, or multi-tasking in some…
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I’ve known GrubHub to manage customer support fast and friendly during my ordering process. However, I HAD to share this “checking-in” email that I received from them recently. I’ll let the copy speak for itself on why I found it sharable! Hopefully you get a little chuckle from it too. The only thing they could…
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