I had the ENORMOUS pleasure of attending Business of Software this week, and speaking, AND leading a workshop on customer support! I can’t recommend this conference enough to anyone who’s in the tech space. It’s a truly life-changing, career-altering, mind-blowing place to be. I’m beyond humbled and still a bit shell shocked to be in…
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A great quote from our friend Adii, founder of WooThemes and PublicBeta: “I also believe that it is absolutely crucial that – as an employer – I need to trust these guys’ opinion and back their decisions with conviction, because they are much more talented, skilled & experienced in those areas. If we didn’t hire…
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I’m lucky to have great people around me helping me run my business, and I’ve made some decisions lately to have people around me who annoy the shit out of me all the time. They are really good people and I actually like them a lot, but their jobs frustrate and annoy me, and that…
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